The Freelance Writer's Guide to Handling Difficult Clients

What makes a client challenging? Often, it's:

• poor communication

• unrealistic expectations

• constant changes in requirements.

They may micromanage, delay payments, or treat you disrespectfully.

Challenging clients might provide vague feedback that hampers progress and strains the relationship.

Recognizing and addressing these issues is crucial for maintaining a healthy, productive freelance working relationship.

Here's a guide on handling challenging clients in your freelance writing business while keeping your peace of mind:

Also read: Why You're Not Getting Enough Clients (And How to Fix It)

1. Set Boundaries and Expectations Early

Establish working hours, preferred communication channels, payment terms, project scope, deadlines, and revision policy upfront to prevent misunderstandings and create a solid working relationship.

2. Keep Your Cool

Resist the urge to react negatively to difficult clients. Take a deep breath, stay calm, and maintain professionalism to protect your reputation.

3. Practice Empathy

Understand that your client may be under pressure or have high expectations. Show patience and help them feel heard, which can often diffuse tension.

4. Be Proactive in Communication

Provide updates, ask for feedback, and address issues proactively. Effective communication can turn a difficult client into a loyal one.

5. Know When to Say No

Stand your ground when clients' demands become unreasonable. Your time, expertise, and sanity are valuable; you deserve professionalism and respect.

6. Seek Support

Reach out to other freelancers in your network, friends, and mentors to discuss a difficult client and find support. They can offer valuable insights and coping strategies.

7. Recognize When It's Time to Part Ways

If a client continues to be challenging despite your best efforts, consider ending the professional relationship respectfully and professionally.

Not all clients are a good fit, and that's okay.

Share this with fellow freelancers, and let's continue to thrive together.